Our Answers for Buyers

Here are our answers to the questions I suggested you ask when you interview a Realtor:

Are you a full-time Realtor?

Yes – the Members of Watson Concierge Realty Group are all full-time Realtors. 

Do you hand off your clients or work with them through the whole transaction?

You will work through your whole transaction with the one agent in our group you chose to work with.  The only time you might work with another member of our group is on the rare occasion when one of us is out of town, or if your schedule is made easier by it.  In those occasions we will talk it through ahead of time.  We value getting to know you well and think that the best way to serve you well is to serve you individually so we will NOT engage in the “interview one then get handed off to someone you never met” method that occurs frequently with some larger groups.

What makes you different than every other Realtor who I could work with?

All members of the Watson Concierge Realty Group are lifelong residents of Central Indiana so we know this area remarkably well.  Maureen came to Real Estate after a 20 year career as a Physician, and brings the same attention to detail and pursuit of excellence to our team that defined that career. John brings the energy of a Millennial to our team and has a special passion and ability to work iwth first time homebuyers and young professionals.  We also bring the full force of Century 21 with us to your transaction.  Century 21 provides accountability, exceptional documentation, and world-class support to us as we work on your behalf.

What specific tools do you have or use to help Buyers, specifically?

Maureen carries the ABR designation which is obtained by completing additional training directed specifically toward meeting the needs of Real Estate buyers.  She also hold a SRES designation, reflecting extra training in managing the specific needs of clients at or over 50 years old. She is also a member of the Institute for Luxury Home Marketing which provides training specifically for working with clients in the luxury home market and carries Century 21’s own designation as a Fine Homes & Estates Agent.  John is currently completing additional training to become a specialist in “Green Homes” which will make him an expert in homes and home features that emphasize an environmentally conscious lifestyle Finally, Watson Concierge Realty Group and its members have received the exceptional Quality Service Award from Century 21 for several years running.

How will I be different from every other client you are working with?

One of our priorities is getting to know you.  We believe your ideal home will reflect not only a list of criteria related to beds and baths but will also reflect your priorities and your lifestyle.  We want to know your “why” as well as we know your “what”.  We believe this will matter in serving you well.

What areas, neighborhoods, or price ranges do specialize in?

We do not choose our clients, they choose us.  We go where the client directs, but we know the Central Indiana area very well so we are able to go where YOU want to go with knowledge and expertise.  We work with all price range clients too, from first time bungalow buyers to estate clientele.  

Are you willing to work with me if I want to see foreclosures or For Sale By Owner properties?

Absolutely.  And we will help you find those properties too.  We will work to negotiate with FSBO sellers as rigorously as we work with seller’s agents.  It is harder work but we want the right house for you, not the easiest house for us!  

How do you negotiate?

We work hard to negotiate the best contract for you.  This may not always relate only to price, and this is where knowing you thoroughly comes in handy.  Sometimes we can’t get the price point where we want it but we can get other concessions that offset price … we are creative, rigorous, and 100% “for you” in any negotiation and we will discuss every aspect of terms with you as we work on your behalf.

Do you personally attend inspections?

Absolutely! We also speak directly with each inspector beyond the written report and will go through that report with you in great detail as well.  (We want YOU to attend the inspection too – there is a lot of info the inspector will share in person that may not make its way into the report.)

Do you personally handle the inspection negotiations with me?


Do you attend the final walk through?


Do you personally attend closings?

I love sharing the closing with my clients!

What is Watson Concierge Realty Group’s position on dual, or limited agency?

Dual Agency is an arrangement where one agent represents both the buyer and the seller in the same transaction.  We do not believe this is appropriate, so we won’t do it.  We work 100% for our clients.  We see no scenario in which it is possible to represent the best interests of a buyer while also representing the best interests of the seller, or vice versa.  In trying to do both, neither gets the full advocacy they should expect from their Realtor.  Dual agency appeals to some Realtors because they can collect both the buyer and seller side commissions – it provides a “double pay day.”  By refusing to engage in dual agency we give away some money, but we stay true to our principle value – we KNOW who our client is and we work fully – and only – for them in each transaction.

How do you give back to the community?

We have a few favorite charitable causes we support.  With each transaction we donate a portion of our proceeds to support these groups. We also give to Arts groups that we simply enjoy – we actively support the Franklin Central Show Choirs and the Indianapolis Symphony Orchestra.

What qualities differentiate you from other Realtors?

As to qualities, we think it is important to be life-long learners. You are never too old to get better at what you do and you should approach each opportunity and individual as someone who can teach you something new.  This mindset has kept us on the cutting edge of technology, designations, and learning in Real Estate as well as in life.  You can read our individual bios in our “About Us” section, but what you will find is that we are firmly and fully committed to getting to know each client well enough to represent and anticipate their needs well.  We will tell you the truth even when that is uncomfortable and we will do what we say we will do.  We have designed our practice model on the Concierge Medical Practice model – you will be in our preferred client group when you work with us and we will optimize your experience – individually and intentionally.  Call us and we will help get done all the pieces and parts that get you to a closed transaction.  Also, our customer satisfaction scores are very important to us because they mirror our concierge level values.  We believe our current clients will be our friends in business in the future, not just in the present. 

We know you have a choice in Realtors and would welcome the chance to talk with you to see if we can work together well!